Saturday, August 21, 2010
Buy Lodge Logic Pre-Seasoned Sportsman's Charcoal Grill
After reading all the glowing reviews, I decided to spend the big bucks on what appeared to be the most wonderful little grill. Since I live in Nevada and the shipping origin was Arizona, I expected it to arrive within 4 days tops. I am sad to report that my first grill arrived 5 days later than their projected date (it took 10 days) and upon opening the box, I immediately saw a crack completely through the fire bowl in the lower right bottom (as you look at it)just as Bob P. in July, 2009, reported. Dismayed, I contacted Amazon, explained why FedEx does not work as a shipper where I live (middle of Nevada desert), requested UPS or USPS instead, and was emailed a shipping label to return the grill. Amazon stated they would ship out a replacement grill immediately.
I was delighted to have grill #2 arrive sooner than expected (3 days) and have it delivered by UPS. Delight turned to dismay again as I saw yet another crack in exactly the same place as the previous grill. Again, I contacted Amazon and sent them a photo showing exactly where and what the crack looked like. I was emailed a label, and made the 90 mile trek to the post office to get the grill back in the mail. I had indicated to Amazon that I was up for giving it one more try; if the third grill arrived damaged, I would be ready for a refund.
Shortly after I sent that email, Amazon contacted me and stated that since I had received two damaged grills, they would refund my cost since it was likely another grill would arrive damaged. Perhaps they opened a few boxes and examined the grills? Maybe the shipment they received from Lodge was all defective? I don't know.
What I can tell you is that I decided to take another leap and order the exact same grill from Ace Hardware. It arrived on exactly the day they projected, cost $20.00 less, and arrived from New York completely intact. So, if anyone orders this grill from Amazon (shipped from Goodyear, AZ), be sure to check it out carefully when it arrives.
Get more detail about Lodge Logic Pre-Seasoned Sportsman's Charcoal Grill.