Friday, March 12, 2010
Order Weber 7517 Gas Barbecue Rotisserie
DO NOT buy from acehardware outlet. I received this product within reasonable time after it shipped. This product was a gift. After the box was opened we found that the rotisserie didn't fit the grill. I needed the 7519. I know, my mistake, but if you use [...] to find accessories for the S-320 grill the 7517 will show up. I contacted ace hardware outlet explaining my situation. I was informed I would have to ship back at my cost, (which I had no problem with), but then have to pay a restocking fee hidding in the fine print in my receipt. I understand everybody is in business to make some money, but you should handle your returns on a case by case basis. After exchanging emails with the company with no resolution, I put the item up on ebay and broke even. Needless to say I got my 7519 (not from acehardware outlet) and all is well. Great product, great grill by way too, but horrible customer service from ace hardware outlet. Get more detail about Weber 7517 Gas Barbecue Rotisserie.